Retail Cash Desk Volunteer

Retail Cash Desk Volunteer

Department: Retail

Location:Acklam, Coulby Newham, Great Ayton, Ingleby Barwick, Guisborough, Linthorpe, Marske, Norton, Redcar, Saltburn, Skelton, Stokesley, Thornaby & Yarm

Time Requirement: Flexible to suit you - Our shops are generally open from 9am to 4.30pm Monday to Saturday. Time commitment and availability can be discussed and agreed with the Shop Manager. Where possible, we ask that all volunteers commit to a minimum of 3 hours per week.

DBS Check needed? No

Age Requirements: From 14 years old plus

Role Summary: As a volunteer cashier, you will be at the heart of our operations, engaging with customers, handling payments, and expressing gratitude to our generous donors. Your responsibilities will include operating the till, answering customer inquiries, promoting Gift Aid, and collaborating with fellow volunteers to ensure efficient operations. This is a customer-focused role where you'll have the opportunity to interact with a diverse range of people and make a positive impact.

Key Responsibilities:

• Engaging with customers and providing excellent service
• Answering questions from customers, donors, and supporters
• Collaborating with fellow volunteers to ensure efficient operations
• Operating the till and handling payments
• Assisting with administrative tasks and reception duties
• Promoting Gift Aid
• Implementing add-on sales strategies

Personal Qualities:

• Compassion and empathy
• Tact and sensitivity
• Ability to work alone and as part of a team
• Polite and approachable

Training Requirements:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and Supervision:

Your first line of support for any enquiries will be the store manager to support you in your role.

Communications:

The store manager will regularly provide you with any information updates, training opportunities, and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge.

Benefits:

• 20% discount off purchases made in our shops
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Teesside Hospice is accredited by The Volunteering Academy with the Volunteering Academy Quality Award: