Customer Planner

Yorkshire Water Contract – Lanes / SUS – Bradford, Yorkshire

We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond!

We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

Due to a contract win we are looking for applicants all around the Yorkshire Regions.

Working Hours & Location

1. Location: Bradford
2. Working hours: 37.5 hours per week, Hybrid
3. Salary: £24k - £25k per annum.

About the Role

Working with the Planning Team Leader and a wider team of Planners, you will ensure work is coordinated and scheduled efficiently for our Field Operatives. This is a hybrid role based in our Brighouse office 3 days per week with the remaining days working from home if you choose.

As a Planner, you will be:

• Completing set productivity targets for planners.
• Planning a full schedule of works in line with the set targets i.e. commercial, planning ahead by 7 days.
• Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
• Working closely with stores/supervisors in order to plan and complete jobs.
• Answering and resolving customer enquiries and demonstrating ownership of the problem.
• Answering incoming calls from Customer and Yorkshire Water in line with the contract SLA's.
• Building effective working relationships with the field operations.
• Undertaking ad-hoc projects as required by the Planning Team Leader.

Experience and Qualifications: (Desirable but not essential unless stated as required)

• Demonstrable track record in planning and scheduling.
• Excellent administrative skills.
• Previous experience in the utility industry or similar.
• A great telephone manner, with the ability to converse at all levels.
• Able to demonstrate achievement of performance targets and exceptional Customer/Client satisfaction.
• Ability to compile, interpret and challenge analytical data/reports.

Key skills:

• Professionalism
• Highly organised
• Able to effectively develop strong working relationships
• Accuracy
• Flexible and adaptable
• Assertiveness
• Strong interpersonal skills
• Confidence
• Diplomacy
• Negotiation

What we offer:

• 25 Holidays plus bank holidays
• Pension
• Death in Service
• Training and progression Opportunities

Why Join Lanes Group?

At Lanes Group, nothing is more important than the health, safety, and well-being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we:

• Have a turnover exceeding £530 million
• Employ over 4,000 brilliant people nationwide
• Operate through a countrywide network of operational locations

Our purpose, "Improving today, for your tomorrow," drives us to innovate, sustain, and create lasting solutions that shape a brighter future.

We are committed to diversity and inclusion and believe that our differences make us stronger. As an equal opportunities employer, we welcome and encourage applications from all backgrounds, including underrepresented groups.

Join us and be part of a team that makes a real impact!

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please.