Fire & Security Service Engineer Service - Engineers · London and South East

& Security Systems Ltd; London; On-site; GBP 30,000 - 50,000

Job description

Trinity Fire & Security Systems, part of the PTSG Group, have delivered industry leading services in the Fire and Security industry for over 28 years. As we continue our growth into 2025, we are looking to strengthen our team of skilled engineers with the addition of a Fire & Security Service Engineer.

As a Service Engineer at Trinity, you will gain access to a wide range of benefits including a national discounts programme, support for your continued development within the company and the opportunity to earn through our engineering commission scheme!

Location: Covering South East London

What is the role?

As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.

Key tasks include:

1. Carry out all necessary works required at customer premises in accordance with the Company’s quality standards.
2. Effectively communicate with customers to ensure a good understanding of system and site status.
3. Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
4. Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

What systems experience do you need?

Fire:

Required: Gent, Notifier, Apollo
Desirable: Protec, Kentec, Morley, Ctec, Hochiki

CCTV:

Required: Avigilon, Axis
Desirable: Drax

Intruder:

Required: Galaxy, Texecom
Desirable: Visonic

Access Control:

Required: Paxton, Honeywell
Desirable: Tyco

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

1. Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.
2. Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
3. A logical approach to system fault diagnosis and rectification.
4. To always provide outstanding customer service.
5. Excellent verbal and written communication.

What technical knowledge do you need?

1. Understand the basic building services to test cause and effect of fire alarm interfaces.
2. A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
3. Basic Electrical Safety training (ECA).
4. Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

1. Competitive base salary, plus our uncapped engineer commission scheme
2. 23 days holiday which increases with service, plus bank holidays
3. Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
4. Pension scheme via Royal London
5. Your choice of a company van or car, plus fuel card
6. Paid overtime and travel time (minus 30 minutes each way)
7. Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
8. Life Assurance
9. Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.