Apprentice ICT Support Technician

NIFHA - Northern Ireland Federation of Housing Association; Holywood; On-site; GBP 20,000 - 30,000

Job description

• Closing Date: 30 April 2025
• Location: Holywood
• Contract: Fixed Term
• Hours: 37
• Job Ref: FHA04115

Do you wish to kick start a new career by embarking on an exciting Apprenticeship journey with Radius?

If so, our Radius Academy Apprentice programme could be for you!

At Radius, our ethos is that ‘Everyone has a place’, and we are committed to developing a dedicated and talented workforce which will enable us to build homes and communities and deliver the best possible services for our customers.

Our successes are the result of our passionate and professional teams, who embrace our vision and values. Our Apprenticeship programme represents a fantastic opportunity for talented and ambitious people to ‘learn as you earn’ whilst gaining invaluable experience in a supportive and inclusive environment, where our employees are encouraged to flourish and be the best they can be.

Radius has partnered with Belfast Metropolitan College, and we would like to invite applications for the following Apprenticeship role within our ICT team.

As an Apprentice within our ICT team, we will provide you with a network of support, including expert supervision, and offer significant scope for professional and personal growth and development.

The post holder will support the First Line ICT Team in achieving targets and service level agreements (SLAs) and the provision of a comprehensive IT support service as part of the existing Helpdesk facility, ensuring incidents are effectively logged, responded to within SLA, and resolved in a customer-focused manner.

Hours: 37 hours per week (this will be inclusive of 4 days at work and one at college).

Criteria

1. Good general level of education to include a minimum of 5 GCSEs, or equivalent level qualifications, at Grade C or above, including English and Maths (Level 2 Essential Skills in Communication and Numeracy also accepted).
2. Committed to enrolling on and completing a Level 3 Apprenticeship in Networking & Infrastructure at Belfast Metropolitan College.
3. Good level of IT literacy with knowledge of Microsoft Office 365.
4. A current full driving licence and access to a suitable form of transport.

(*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post).

In return, we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician, and medical costs (including cover for dependent children in full-time education up to 18 years of age), free employee health checks, and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.

Closing date for applications is 30th April 2025 unless otherwise stated.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Radius is an Equal Opportunities Employer.

• Radius Housing, 3-7 Redburn Square, Holywood, County Down, BT18 9HZ