Customer Services Operator

Michael Page (UK); Ashford; On-site; GBP 25,000 - 29,000; Full time

Job description

About Our Client

Our client is a well-established business based in Ashford, seeking an experienced customer service executive to join their busy team on a fixed-term contract basis.

Job Description

• Respond to customer inquiries via email, phone, and social media
• Resolve product or service problems by clarifying the customer's complaint
• Maintain customer records by updating account information
• Contribute to team effort by accomplishing related results as needed
• Follow communication procedures, guidelines, and policies
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication

The Successful Applicant

The successful candidate:

• Immediately available and able to commit to a 6-month fixed-term contract
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters

What's on Offer

• A competitive salary in the range of £25,200 - £29,000 per annum
• A supportive work environment with opportunities for career advancement
• 6-month contract
• Start date - ASAP!

This is a fantastic opportunity for a Customer Service Executive to progress their career in the retail industry. If you are passionate about customer service and looking for a challenging but rewarding role, we would love to hear from you.