Customer Service Assistant

Serco Limited; Scotland; On-site; GBP 24,000; Full time

Job description

Customer Services Assistant
NorthLink Ferries, Lerwick, ZE1 0PR
Fixed Term Contract (up to 6 months)

35 hours per week (Shift patterns may vary)

£23,871.00 plus Benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer-focused environment?

Are you looking for full-time flexible hours for your next role?

We have an exciting opportunity to join our team based in Lerwick. Working in our busy Lerwick Terminal, you'll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport's flagship contracts, NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strives to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer-facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role, you will be making customer reservations by telephone, email, and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety, and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service while being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and is committed to Serco's Values of Trust, Care, Innovation, and Pride. You must be able to communicate well with the public and team members and be confident in using a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines, and more.
• Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and In-store Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.