Fraud Agent

We have partnered with a well-established investment bank who combines the entrepreneurial spirit of a startup with more than 150 years of experience and today, serves millions of customers across multiple products.

This is an excellent opportunity to have exposure with a globally recognized bank. The successful candidate will have at least 1-2 years of Fraud or Investigations experience in a financial institution.

Temp to perm contract - The hours are 35 hr per week

Shifts - 10:00 - 16:00 and 12:00 - 20:00

Fraud Agent Responsibilities:

1. Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings.
2. Investigate risk identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts.
3. Determine action required based on established procedures to protect the Bank's assets; work with supervisor on handling more complex cases.
4. Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
5. Build rapport in communication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
6. Meet established goals for all metrics, including call and case quality, productivity, and customer acquisition by focusing on maximizing service to customers.
7. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required.
8. Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platform