Waiter/Waitress

Accor Hotels; Hounslow; On-site; GBP 20,000 - 30,000

Job description

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

As a Waiter/Waitress, you play a key role in creating exceptional dining experiences by delivering attentive, friendly, and professional service. You will take orders, serve food and beverages with precision, and ensure every guest feels welcomed and valued. Your ability to anticipate guest needs, maintain a warm and engaging atmosphere, and uphold service standards will contribute to the overall success of the venue. A passion for hospitality, strong communication skills, and a polished, professional demeanor are essential for this role.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Uniform Standards: Ensure correct uniform standards are maintained at all times.
• Guest Experience: Deliver an enjoyable and expertly served beverage/dining experience by following the outlet's sequence of service.
• Menu Knowledge: Maintain a thorough understanding of the restaurant menu and daily specials at all times.
• Beverage Service: Be familiar with beverage service, including proper stemware usage and appropriate garnishes.
• Guest Anticipation: Anticipate and proactively service guests' requirements at all times.
• Outlet Preparation: Prepare the outlet for service according to standard operating procedures or specific managerial instructions.
• Service Station Maintenance: Ensure service stations are continuously cleared and restocked during service.
• Food & Beverage Service: Serve and clear food and beverage items in a discreet and professional manner.
• Menu Presentation: Present menus and explain menu items, including daily specials, to guests.
• Guest Satisfaction: Assess guest satisfaction, handle concerns, and inform management of any issues and resolutions.
• Incident Reporting: Report all accidents or guest complaints immediately to a manager.
• HACCP Compliance: Check expiration dates of perishable items daily and ensure proper storage in compliance with HACCP standards.
• Emergency Response: Respond appropriately to any hotel emergency or safety situation.
• Buffet & Station Breakdown: Assist in breaking down buffets, displays, or side stations as needed.
• Training & Briefings: Attend all required briefings and training sessions as directed by the Operations Manager, Food & Beverage.
• Payment Handling: Process cash and credit card transactions following the accounting department’s guidelines.
• Problem Identification: Recognize potential issues and seek assistance before service breakdowns occur.
• Additional Responsibilities: Perform any duties or special projects assigned by management, whether within the department or across the resort.

Qualifications

• Have completed secondary school education.
• Exceptional communication and interpersonal skills.
• Hospitality related Degree or Diploma.
• Minimum of 1-2 years’ experience as a waiter/waitress in a five star hotel.
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Advanced levels of Business English.
• Excellent food & beverage knowledge.
• The ability to work well under pressure.
• Excellent attention to detail.
• Experienced in Fire & Life safety systems.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLES