Product Manager - Customer Experience

Role: Product Manager - Customer Experience

Salary: Competitive

Location: Southampton (hybrid - min 3 days in the office)

We are seeking a proactive, data-driven Product Manager to elevate our customer experience. You will play a pivotal role in defining and executing our product roadmap, building customer-centric features, and enhancing platform usability to improve the end-to-end client journey. This is a high-impact role with the opportunity to shape client experiences at scale.

Product Manager - Customer Experience, the role

• Product Strategy: Design a customer-focused roadmap based on data insights, client feedback, and market trends.
• Feature Development: Drive customer-facing feature enhancements, prioritising usability and engagement.
• Technical Collaboration: Partner with Engineering to ensure designs are technically sound, scalable, and performant.
• Business Analysis: Capture and analyse client needs to translate them into impactful product features.
• Client Advocacy: Be the voice of the customer, incorporating feedback into product design and development.
• Data-Driven Optimisation: Define KPIs, track product usage, iterate on solutions to boost client satisfaction and retention, while using insights to refine product performance.
• Stakeholder Communication: Keep senior leadership aligned on progress, challenges, and upcoming initiatives.
• Launch & Support: Manage product launches and collaborate with teams for effective communication and training.

Product Manager - Customer Experience, about you

• Experience: 3+ years in product management, ideally within customer-focused SaaS for FinTech, Financial Services, or Compliance.
• Client-Centric Mindset: Proven success in optimising customer journeys, retention, and user experience.
• Technical Understanding: Familiarity with agile methodologies and product management tools (e.g., JIRA, Azure DevOps, Power BI).
• Analytical & Data-Driven: Skilled in leveraging data and client feedback to inform strategy and drive product decisions using tools (e.g., Google Analytics, Amplitude).
• Strong Communicator: Able to convey product vision and strategy clearly to diverse audiences.

Product Manager - Customer Experience, the benefits

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme (up to 5 days per year).
• Company Pension scheme (Royal London).
• Cycle2Work Scheme.
• Private Healthcare Insurance (Vitality).
• Subsidised café with onsite Chef.
• Flexible working.
• Regular departmental socials, company wide.

About AVASK

AVASK Global Compliance is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in Italy. AVASK is recommended External Tax Advisors under the Amazon Global Selling Programme and assists hundreds of Amazon FBA sellers, eBay, Shopify, and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.

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