Client Partner

Agency : Havas Media

Job Description Summary : As Client Partner you will need to understand what’s keeping your client awake at night, getting deep into their business – both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.

Job Description :

Client Partner

Reporting To: Managing Partner

Office Location: HKX Building, 3 Pancras Square, Kings Cross

About Havas Entertainment

Established in 1990, Target Media was acquired by Havas Media Group in 2016 in a bid to strengthen their entertainment offering. In 2021, the Target brand was retired and now forms part of a wider Havas Entertainment. Havas Entertainment’s mission is to make a meaningful difference to the brands, the businesses, and the lives of the people we work with. This is more relevant than ever. In the current climate and market conditions it has never been more important to help our clients identify and leverage their point of meaningful difference to give them disproportionate competitive advantage in an effort to help them grow. We create meaningful outcomes.

We are perfectly positioned to do this. We maximise collaboration and offer our clients a powerful combination of creative, content and media excellence, with the necessary scale and agility to make it happen. Havas Entertainment will operate at the intersection of entertainment, creative, media & technology with the promise of creating meaningful experiences in culture. Importantly it will enable us to build a more effective bridge with Vivendi through a focused entertainment proposition.

The Role

Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold – you will be the client within the agency.

This role sits within the culture team and film team at Havas Entertainment, working across some of the biggest and most culturally dynamic brands within the agency. Clients would include UKTV, Dr Martens, Remy Cointreau, Studio Canal and Universal Music Groups. All big and exciting names within the entertainment industry.

Our ambition for these brands is to deliver more exciting, more talked about and more award winning work. Fusing together creativity, data, insights and a rigorous approach to media and campaign planning.

What behaviours we need from you:

As Client Partner, you and your team are the heartbeat of the agency. You will be a calm and assured, motivated individual with an attitude and mindset to convey real care, craft, and creativity.

For your team, you will be a leading figure, and someone that will play a pivotal role in motivating those around you, bridging the requirements of both the client and wider agency. You will:

• Effectively manage upwards; build positive cross functional relationships, provide solutions when escalating issues, anticipate the needs of the wider team.
• Work with specialist team leads to manage hours dedicated to the account to ensure profitability.
• Effectively communicate upwards account challenges and suggest structural changes to retainer/contract.
• Take a proactive view to talent management within the team, optimising the development of others by employing a variety of internal and external tools and resources.
• Work with the HR team when required to manage and resolve conflict situations, escalate welfare concerns and deal with team personnel issues, and if required to, be confident in disciplinary matters.

For your clients, you are representing the best of Havas Entertainment. The face of our offering and someone that can build brilliant, trusted relationships based on exceptional work and genuine interest in their business. You will be someone who:

• Identifies commercial opportunities for the client that align to wider agency goals and initiatives.
• Can make commercial decisions guided by strategic business plans and recommendations to their MP/HOD.
• Can develop and apply market and economic understanding and insight to support commercial decision making and recommendations.
• Actively seeks out the opinions from others in the Havas Village to aid decision making and development of opportunities.
• Independently engages in tasks which require a high degree of interpretation of complex information.
• Can articulate to their team how business priorities, client demands, and other commercial considerations influence our work, whilst proactively managing risk.

Role Competencies:

The successful candidate will be able to deliver upon the following:

• Use experience and industry knowledge to identify planning, strategic and where appropriate, commercial improvements to client and Havas Group.
• Have a clear understanding of products and services within Havas and how they can help clients to meet their short- and long-term business objectives.
• Produce innovative and creative ideas which should lead to award-nominated work.
• Able to provide direction in use of tools to interrogate hypotheses or provide direction.
• Able to critically evaluate sources and contradictory information and draw conclusions from multiple sources of information.
• Can make clear, evidence-based judgements on a range of topics related to their area of expertise.
• Can create clear measurement frameworks and set out guidance for appropriate KPIs to assess the viability of plans.
• Support others to see the bigger picture, encouraging thinking that goes beyond their own role and team.
• Push the team to deliver more creative and innovative media solutions across planning, data, insights and measurement.

Who we want:

All our clients are enthusiastic, talented people that are enjoyable to work with; they recognise the time and effort we put into our standard of service and treat us as part of their team. As the industry is creative, so are the staff and that makes our job dynamic, involved and pioneering.

We are highly motivated, empowered and creative team. Due to this we are a company of enthusiasts within the entertainment business that genuinely enjoy the work we do and the company we work for. This opportunity allows for the individual not only to be involved in media innovation across all sectors and platforms but to work with one of the most innovative and fast-moving industries there is. We want someone who wants to work and thrives in this type of environment, as well as someone with entertainment sector experience. If you are passionate about planning, want to deliver more exciting and more innovative work. Then we want you.

What’s on offer from Havas:

We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care:

• We have shown at Havas, that we can all work productively in a new Hybrid manner.
• To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year.
• Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance.
• We have modernised and introduced a market leading parental package for our employees. The Parental Life at Havas policy enhances, broadens, and encourages the uptake of parental leave for all parents, regardless of gender, type of relationship, type of parentship or any other potentially defining characteristic. This means:
• Up to 6 months equal parenthood leave, paid at 100%*
• Parental Support & Fertility Support Loans
• Pregnancy Support, Coaching & Pregnancy Loss Leave
• Return to Work Support System
• We also haven’t forgotten about those benefits that make a meaningful difference to you, from a Havas Pension Scheme, Group Income Protection and free Mortgage Advice to retail discounts with Havas Perks and Health Insurance, we have you covered and much more!

Contract Type : Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.