Night Supervisor

Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers; London; On-site; GBP 34,000

Job description

Night Supervisor

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Every night shift is an opportunity to rewrite someone’s story as the night team doesn’t just ‘hold the fort’ – they rebuild foundations. – will you help lead that change?

ABOUT THE NIGHT SUPERVISOR ROLE

We are developing our night service which runs to deliver high quality, trauma-informed services to residents, participants, and staff on night shift. We are currently looking for Night Supervisors to support the running of our night service, ensuring our services run smoothly, safely, and that our night support staff are well supported. You will line manage various frontline care and support staff including night concierge services.

We are looking for a Night Supervisor who is driven to provide high quality, effective, and person-centred support to staff, colleagues, residents and participants. You will thrive on teamwork and be an effective communicator, respecting Equity, Diversity, and Inclusion. You will understand and/or have experience of working with people with multiple and complex needs, and have experience in working with and engaging diverse groups of people from varying backgrounds. Ideally, you will have people management experience; however, the ability to line manage and lead a team to stay motivated is more important to us!

This role will be responsible for supporting the Service Managers to ensure the highest standards of service quality, performance, and improvement are delivered on the night rota. You will encourage productivity and engagement of night staff which will include regular check-ins, service visits, and completing spot checks. You will be responsible for ensuring full handovers are made from day to night staff, and night to day staff to ensure seamless service delivery.

Shift Pattern:

Full-Time -37.5 hours per week including nights, weekends, and evenings Monday to Sunday. This role is mainly based around London with regular travel across London and outer London services which include Brighton, Luton, Kent, Luton, and Bedford.

Salary:

£34,000

Your Impact at SIG -

How would you create safety and connection for someone experiencing crisis at 3AM? As our Night Supervisor, your answer to this question will shape our services. You’ll:

• Lead night teams with a blend of empathy and accountability, ensuring trauma-informed care never sleeps.
• Turn handovers into springboards for recovery by bridging day/night support seamlessly.
• Be the calm in the storm for residents facing complex challenges (mental health, substance use, offending backgrounds).
• Champion inclusive leadership – because the best night teams reflect the diversity of those they serve.

What are we looking for from a Night Supervisor?

• Complex Needs Expertise: Apply your understanding of working with individuals with complex backgrounds - including ex-offenders, mental health needs, substance misuse, and challenging behaviours - to ensure compassionate, effective support.
• Operational Leadership: Manage and support night-shift care and support staff, ensuring smooth service delivery across all sites.
• Quality Assurance: Conduct regular check-ins, service visits, and spot checks to uphold service standards and staff engagement.
• Handover Coordination: Facilitate thorough handovers between day and night teams to ensure continuity of care and clear communication.
• Staff Support: Act as a point of escalation for night staff, providing guidance and fostering a trauma-informed, productive work environment.
• Performance Monitoring: Collaborate with Service Managers to identify areas for improvement and implement night-specific solutions.
• Technical Skills: Demonstrate IT proficiency (Microsoft Office, case management systems) and quickly adapt to new organisational software to maintain accurate records and reporting.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Eligibility to register with Blue Light Discount Card.
• Life Assurance Scheme.
• Cycle-to-work scheme.
• Annual Staff Awards.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check; some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.

Trauma-Informed Care | Complex Needs | Mental Health | Substance Misuse | Safeguarding | Line Management | Supported Housing | Empathetic Leadership | Shift Work | Non-Judgmental, Crisis Intervention, Person-Centred Support.