Customer Service Manager

Customer Service Manager

Welcome Break, Warwick M40 Services, CV35 0AA

Pay up to £30,000 pa plus £10 on shift meal allowance and bonus

Fantastic benefits & discounts, free parking & great career opportunities

Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Manager at Welcome Break.

Heading up your own unit, you’ll lead the team and drive customer service and site standards. In return, you’ll get bespoke training and support to develop your career with the potential to progress to more senior management roles.

Make no mistake, the Manager role is demanding but if you have the right qualities and you’re up for an exciting challenge, we’ll help you reach your full potential.

A Welcome Break Service Manager would ideally:

• Have a good track record managing a team and delivering results in a fast-moving customer service role.
• Drive Customer Service and manage customer feedback.
• Be strongly business-focused with a desire to succeed.
• Be passionate about delivering exceptional customer service.
• Be an energetic people person who can inspire every member of your team.
• Be a good communicator, innovator, and problem solver.
• Have ambition to go far in their management career.
• Manage standards related to Health & Safety.

Key benefits for Managers:

• Competitive salary plus bonus.
• £10 on shift meal allowance.
• 30 days’ holiday increase with service.
• Contributory pension (after 3 months).
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few).
• My Welcome Break discounts - savings at hundreds of retailers.
• Structured career path and bespoke training.
• Free on-site parking.
• Generous discounts on hotel rooms for you and family members.

Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.

About Welcome Break:

Welcome Break is one of the UK’s leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.