Customer Service Representative

• Full-time Permanant Position
• $65,000-$72,000 Plus super

About Our Client

This is a large organisation within the Life Science industry, employing over 10,000 people worldwide. With a strong presence in Notting Hill, they are known for their commitment to innovation and exceptional customer service.

Job Description

• Handle inbound customer inquiries and provide accurate, efficient, and quality service.
• Maintain strong relationships with customers and help to resolve any issues or concerns.
• Record customer interactions, transactions, comments, and complaints in the CRM system.
• Manage a shared inbox and support the sales representative team when needed.
• Work collaboratively with the customer service team and other departments.
• Perform accurate data and order entry to ensure smooth processing.
• Contribute to team efforts by accomplishing related tasks as needed.
• Provide product guidance, knowledge, and support to pharmacy teams.

The Successful Applicant

A successful Customer Service Representative should have:

• Strong technical skills, familiarity with SAP, Excel and Outlook would be advantageous.
• Experience in a customer service role, preferably within the Life Science/Medical industry.
• Exceptional communication and interpersonal skills.
• The ability to work well in a team.
• A positive attitude and a commitment to providing excellent customer service.
• Willingness and ability to learn is essential.

What's on Offer

• $65,000 - $72,000 plus super.
• A hybrid work model.
• A supportive and collaborative work environment.
• Notting Hill Location.
• Monday to Friday on a rotating schedule of AM to PM and 10am to PM.

If you are a dedicated and customer-focused individual seeking to grow your career in the Life Science industry, we encourage you to apply for the Customer Service Representative position in Notting Hill.