IT Operations Technician

Job Summary: We are seeking a skilled and versatile IT professional to join our team. The ideal candidate will have expertise across multiple IT disciplines, including IT operations, network administration, system administration, and digital management. Additionally, experience in computer game testing will be an advantage. This role requires strong technical proficiency, problem-solving skills, and the ability to manage IT infrastructure, networks, and digital platforms efficiently.

Key Responsibilities:

1. IT Operations & Support:
   • Maintain and support IT systems, networks, and hardware.
   • Monitor system performance and troubleshoot issues.
   • Provide technical assistance to end-users and resolve IT-related problems.
   • Ensure data backups, security patches, and software updates are performed regularly.
2. Computer Games Testing:
   • Conduct manual and automated testing of video games to identify bugs and performance issues.
   • Report and document game defects, glitches, and inconsistencies.
   • Work closely with game developers to ensure quality and playability.
   • Test games across different platforms and devices for compatibility.
3. Digital Administration & IT Technician Responsibilities:
   • Manage digital tools, platforms, and software systems.
   • Support website and database management.
   • Handle IT assets, software licensing, and system upgrades.
   • Maintain IT documentation, including policies, procedures, and troubleshooting guides.
4. Network & Systems Administration:
   • Configure and maintain network devices, servers, and cloud-based systems.
   • Monitor cyber-security threats and implement security protocols.
   • Troubleshoot network connectivity issues and optimize network performance.
   • Manage user accounts, permissions, and access control.

Employment Type: Full-time

Location: On-site / Hybrid / Remote (as per company policy)

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £31,500 – £39,000 yearly

About Issuebot.ai: We’re reinventing the global Software & Network testing methodology – that is smart, fast, easy-to-use platform, and completely disrupting the way businesses test their products by automating everything.