Bilingual (English and French) Night Case Coordinator - Case Management

Job Description

Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to health care worldwide while avoiding unnecessary costs.

What does your typical night look like?

1. Open the initial claim and refer insured to the most suitable healthcare providers;
2. Identify solutions to customers and health care provider issues and inquiries by providing accurate information about benefits, our assistance services, and the claims process;
3. Provide emotional support to families in need to assist them in coping with a difficult situation;
4. Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and accumulating costs. Set objectives to meet the needs of the client/insurer;
5. Work in collaboration with the Case Management team (Case Coordinators and Medical staff) to provide seamless support and guidance to customers;
6. Initiate and coordinate medical patient transfer to promote client safety and contain costs.

What skills and experience do you need?

1. Available to work at night; this is an overnight role;
2. University Degree/College Diploma;
3. Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
4. Ability to work efficiently with people in a fast-paced, team-based environment;
5. Good problem-solving skills;
6. Show empathy, understanding, patience and attention to detail, while being professional and resourceful;
7. Autonomy and ability to take initiative in complicated situations;
8. Excellent organizational and time management skills;
9. Proficiency in the Microsoft suite of products;
10. Good understanding of world geography and current events;
11. Fluency in English and French (verbal and written) is mandatory.