CSS TSSM Travel Technology Man...

BCD Travel; Greater London; Remote; GBP 30,000 - 60,000

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.

Full time, United Kingdom, Luxembourg, France, Germany, Poland, Spain

In this role you will be part of a virtual team of System Administrators across the world, helping our users and Site Administrators manage configuration changes and complex incidents. You will consult available documentation and process descriptions to ensure the correct answers are given.

As a Client Technology-Product Configuration Specialist, you will:

• Validate, review, and monitor escalation processes from the Site Administrators.
• Solve incidents if possible and communicate the solution to the Site Administrators or the customers.
• Complete the incident registration with all the technical information to allow escalation to the supplier.
• Modify configurations of online sites for OBT, Portal, TSA, and TSPM.
• Test the modifications and document the results before closing or forwarding the incident.
• Escalate the case to the vendor or development team.

About you:

• Experience in the travel industry and Site Administrator knowledge.
• Excellent spoken and written language skills, also in English.
• Good knowledge of systems GDS Sabre and Amadeus.
• Experience in Agent & Client facing Travel Technology.
• Prior experience in application administration.
• Team player with great empathy for customer needs.

About us:

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business, and ourselves. Learn more about BCD Travel.

You’ll be offered:

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].