Host

Searcys; London; On-site; Full time

Job description

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Company Description
Searcys have an incredible new venue opening in one of London's most iconic, historical spaces this year and are looking for a Host to join the team. Searcys are looking for a Host to ensure the smooth operation of the front-of-house reception. The role will be overseeing the reception, seating, and overall guest experience. The Host serves as a liaison between the dining room staff and the kitchen, ensuring efficient communication and coordination to provide exceptional service to guests. Additionally, they may handle reservations, manage seating arrangements, and address any guest concerns or special requests.

The role will be based in the newly refurbished Sainsburys wing at The National Gallery, and Searcys are proud to be working in collaboration with the World Famous, Michelin starred Chef Georgio Locatelli on this project.

As a Host you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 35 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue
• Annual celebration event
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description
The Host plays a crucial role in shaping the overall dining experience and ensuring that guests feel welcome, valued, and well-cared for throughout their visit to the restaurant.

Salary: £17.10 per hour including Tronc.
Working 5 days over 7.
Gallery opening hours are 10-6 excluding Fridays that will be 10-9.

Key Responsibilities:

• Greet guests as they arrive, providing a warm welcome and assisting with seating arrangements.
• Maintain a comprehensive understanding of the restaurant's layout, table availability, and seating capacity.
• Manage reservations, including recording bookings, updating availability, and confirming reservations as needed.
• Monitor dining room activity to anticipate guest needs and ensure a seamless dining experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Train and supervise hosting and serving staff, providing guidance on service standards, etiquette, and guest interaction.
• Maintain cleanliness and organization in the front-of-house area, including the reception area, dining room, and restrooms.
• Collaborate with management to develop and implement strategies for enhancing the guest experience and maximizing revenue.
• Uphold high standards of professionalism, hospitality, and guest service at all times.

Qualifications

• Previous experience within the hospitality industry, preferably in fine dining or upscale restaurants.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in reservation management software and basic computer skills.
• Knowledge of food and beverage service procedures, including wine service and menu presentation.
• A professional demeanor and a passion for delivering exceptional guest experiences.
• Flexibility to work evenings, weekends, and holidays as required by the restaurant's operating hours.
• Formal training in hospitality management or related field preferred, but not required.

Additional Information
We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Hospitality