Cabin Steward - The Royal Scotsman

As a Cabin Steward at Royal Scotsman, A Belmond Train, you are part of a team that provides exceptional housekeeping services to our guests. In this role, you will be responsible for ensuring that all guest areas and cabins aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• This is a seasonal role which runs from March to November. This includes a 4-week training period prior to welcoming guests in April.
• Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
• Cleaning guests’ cabins and public areas according to departmental standards, replacing beds with clean linen and adding guest amenities and collateral.
• Assisting with general onboard duties, including greeting guests and helping with luggage.
• Being fully conversant with all onboard services and housekeeping services and having a broader knowledge of the areas in which we operate and the Company portfolio.
• Complying with all purchase and stock controls as directed by management.

Requirements:
What You Bring:

• Applicants must have eligibility to work in the UK.
• 1-2 years’ experience in a similar role, preferably within the luxury hospitality industry. Hospitality qualification an advantage.
• COSHH knowledge and awareness.
• Knowledge of housekeeping operations, including cleaning practices, hygiene, safety & security, chemicals, cleaning equipment, bed-making, dusting, arranging guest supplies, etc.
• Ability to work in high-pressure situations, to follow instructions and to work independently when required.
• A team spirit, an ability to be proactive and an excellent eye for detail.

Benefits:
What We Offer:
At Royal Scotsman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• All meals provided
• Uniform & dry-cleaning
• Team social events
• Accommodation provided when travelling on board
• Visits to exclusive castles, distilleries & country pursuits
• Further learning & development opportunities within Belmond
• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
• Wellness programmes throughout the year.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today!

About Us
The Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family
Royal Scotsman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.