Home Care Scheduler

Benevolent Hearts Home Care; Bedford; On-site; GBP 24,000 - 36,000

Job description

Benefits:

• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement

Job Description:
We are seeking a Home Care Scheduler to join our team. In this role, you will be responsible for maintaining the schedule for all clients and caregivers. This includes ensuring that all shifts are covered at least 2 weeks in advance. In addition, the scheduler is responsible for tracking, changing and refilling all vacation requests, call-offs, requests for changes by the client, etc. and ensuring scheduling software has been updated. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.

RESPONSIBILITIES

• Coordinate internal and external staffing needs
• Assign clients to the appropriate caregivers
• Use agency’s scheduling software
• Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
• Communicate with caregivers regarding any updates or changes to their schedule
• Communicate with managers and clients to inform them of any schedule or staffing changes
• Assist in the hiring, training, and management of new staff

QUALIFICATIONS

• High school diploma or GED
• 1-3 years of experience as a Home Care Scheduler or in a similar position is required
• Highly organized with attention to detail
• Comfortable with Microsoft Office and other computer programs
• Ability to multitask and prioritize projects
• Excellent customer service and interpersonal skills