Senior Claims Adjuster - Design & Construction Professional Indemnity | London, UK | Hybrid

Senior Claims Adjuster - Design & Construction Professional Indemnity

QBE Insurance London, United Kingdom

Primary Details
Time Type: Full time
Worker Type: Employee

Senior Claims Adjuster - Design & Construction Professional Indemnity
London (Hybrid)
Permanent

At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries. Our Claims team at QBE is not just a department - it's a powerhouse designed to meet the ever-evolving needs of our business and our customers. With over 500 talented individuals across multiple locations in the UK and Europe, our team is a true reflection of the diversity and strength that drives us forward.

Handling more than 200,000 claims annually, QBE has built a reputation for excellence in the market, recognized far and wide for its technical expertise and industry leadership.

The opportunity
We're now looking to expand our team by hiring a Senior Claims Adjuster who can help us continue our legacy of excellence and innovation. If you're ready to take the next step in your career and join a dynamic team that thrives on collaboration, expertise, and exceptional service, we'd love to hear from you!

Your new role
You'll manage a dedicated portfolio of complex and high value design and construction professional indemnity claims from start to finish. Additionally, you'll support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns, helping them grow their technical skills. The role will predominantly focus on design and construction claims but if desired, there will be opportunities to handle other PI claims, as well as claims arising from Management Liability, Financial Institutions, Transaction Liability and Cyber policies.

Main Responsibilities:

• Investigate, manage and resolve complex and high value Financial and Specialty Markets claims efficiently and in a timely manner in accordance with policy terms and conditions in line with QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company's liability is in line with its contractual commitments.
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
• Support the development of relationships with internal stakeholders and external customers to enable the Claims function to fully support their needs.
• Manage external legal providers, analyse coverage and defence reports and be prepared to challenge advice to enable crucial decisions on claims strategy.

About You

• Experience in handling professional indemnity design and construction claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigation, analytical and negotiation skills.
• Great communication skills including experience of presenting.
• Enthusiasm for change and continued development.
• The ability to mentor and build strong relationships with internal and external stakeholders.
• Professionalism and understanding of regulatory and statutory standards and requirements.
• IT skills, including experience with MS Office and London Market claims systems.

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best. It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.