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IT Service Desk Analyst (2nd Line)

Understanding Recruitment

Greater London

Hybrid

GBP 40,000 - 45,000

Full time

30+ days ago

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An established industry player is seeking a talented 2nd Line IT Service Desk Analyst to enhance their technical support team. In this hybrid role, you will provide exceptional support to end users, ensuring seamless IT operations. Your responsibilities will include troubleshooting a variety of IT issues, managing a significant volume of support tickets, and collaborating with a supportive team culture. This position offers opportunities for professional growth and development, alongside a competitive salary and benefits package. If you are ready to take on a new challenge in a dynamic environment, this is the perfect opportunity for you.

Private healthcare

Structured career paths

Professional development opportunities

Supportive culture

Experience in IT support with a focus on Windows and Microsoft 365.
Strong communication and problem-solving skills are essential.

Troubleshoot IT issues and maintain system efficiency.
Handle 700-1000 tickets per month and support project needs.

Windows 10/11

iOS

Microsoft 365

Active Directory

Azure AD

Exchange Hybrid

Networking knowledge

Problem-solving skills

Communication skills

ITIL certification

CompTIA certification

Intune

Autopilot

IT Service Desk Analyst (2nd Line)
Location: Bishopsgate (Hybrid)

£40,000 - £45,000 + Benefits

We're looking for a 2nd Line IT Service Desk Analyst to join our client (Financial Services) and provide high-quality technical support to end users across the business. You'll play a key role in troubleshooting IT issues, maintaining system efficiency, and ensuring smooth IT operations. You'll typically be dealing with 700-1000 tickets per month and the team needs someone to support them on this and other project needs.

Key Responsibilities

Strong experience working with Windows 10/11, iOS, and Microsoft 365
Active Directory, Azure AD & Exchange Hybrid
Worked within an Insurance firm would be a big bonus
Intune build deployments & Autopilot enrolment would be great
Networking knowledge & IT infrastructure understanding
Excellent communication & problem-solving skills
ITIL, Microsoft, or CompTIA certifications & financial services experience

Additional Information

Flexibility with a mix of office & remote work (3 days in, 2 days from home)
Structured career paths & professional development opportunities will be given to high performers with a can-do attitude and approach to work.
Benefits - Private healthcare + more
Supportive culture - The team has a strong culture of supporting others when needed. Not left in the dark.

If this role matches your expertise and you're ready to take on an exciting new challenge, apply with your updated CV. For questions or more information, feel free to reach out to Ross Britton @ Understanding Solutions via LinkedIn.

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