Support Engineer

Tower Research Capital; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Support Engineer to join our Enterprise Technology team.

The Enterprise Technology division is responsible for delivering high quality information technology products for internal users at a global scale, through core infrastructure, automation, security, and cloud-based services.

Responsibilities

• Identifying, prioritizing, and resolving level 1 incidents and requests
• Monitoring and overseeing the Service Desk Function, and reporting any incidents and escalations
• Proactively working on issues, identifying problem areas, and providing solutions to enhance quality of service and to prevent future problems
• Configuring, deploying, and supporting a fleet of desktop and laptop hardware running Windows, Linux, and Mac OS
• Managing user permissions and account access
• Light computer desktop and laptop repair (RAM upgrades, Disk replacement, power supplies, etc.)
• Supporting, installing and troubleshooting meeting room AV hardware
• Installing, configuring, and supporting desk and mobile (iOS) phones
• Onboarding and offboarding users
• Troubleshooting software application issues
• Managing and maintaining information on Tower’s internal pages
• Internal office desk moves and changes
• Maintaining and keeping an inventory of all desktops, laptops, and associated peripherals

Qualifications

• 1-2 years of desktop support experience
• A passion for technology
• Familiarity / experience with industry ticketing systems (JIRA)
• Experience with common remote troubleshooting technologies like Goto Assist
• Experience with endpoint management solution (Jamf, Workspace One)
• A solid knowledge of PC and Apple hardware and computer internals
• Knowledge with Logitech/Google Meet hardware would be a plus
• The ability to analyze, troubleshoot, and resolve hardware failures
• Strong organizational skills and meticulous attention to detail
• The ability to balance and prioritize multiple assignments in a fast-paced environment
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions
• The ability to read and interpret English-language technical documents
• The ability to speak business-level English
• A working knowledge of Linux (preferred)
• An educational background in computer science or IT (preferred)

Candidates should also be available for occasional travel to different Tower offices.

Benefits

Tower’s office is located in the heart of London’s financial district, and is easily accessible by public transport links. While we work hard, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Benefits include:

• Competitive salary and discretionary bonuses
• 5 weeks of paid holiday per year plus bank and public holidays
• Free breakfast, lunch, and snacks on a daily basis
• Pension, medical and dental, group life and income protection schemes
• Reimbursement for health and wellness expenses
• Free events and workshops
• Donation matching program

Tower Research Capital is an equal opportunity employer.