Operations Director

Firetecnics Systems™ Ltd; Greater London; On-site; GBP 60,000 - 100,000

Job description

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Firetecnics is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputations within the industry for over 35 years. Expanding in London and serving the Property industry. Firetecnics is part of the Helix International Group Ltd, which is experiencing a 30% year-over-year growth.

About the Role:

Firetecnics is seeking a dedicated Operations Director or Senior Operations Manager looking to take the next step in their career journey to join our team. The Operations Director will be responsible for the delivery of operational leadership of all fire safety services, ensuring the smooth execution of projects, financial efficiency, and client satisfaction. This role involves overseeing the company’s day-to-day operations, managing senior teams, and driving continuous improvements in service delivery, quality, and performance. You will be passionate about ensuring our customer reputation is the best in the market.

Responsibilities:

• Strategic Leadership & Team Management: Lead and inspire a high-performing team of managers, engineers, technicians, and support staff, ensuring the alignment of all operational activities with the company’s objectives. Provide direction, mentorship, and development to ensure continuous improvement and effective service delivery. This role can be hands-on and involves working alongside the team to ensure delivery.
• Operational Oversight & Execution: Take ownership of all fire safety service operations, ensuring that projects are executed to the highest quality, within budget, and on time. Develop operational strategies that enhance efficiency, customer satisfaction, and the company’s overall performance.
• Project Coordination & Integration: Work closely with project managers, coordinators, and senior leadership to ensure smooth project execution, effective resource allocation, and timely delivery of fire safety solutions.
• Client Relationships & Stakeholder Management: Cultivate and maintain strong relationships with key clients and stakeholders, ensuring clear communication, project updates, and addressing any concerns in a timely and effective manner.
• Compliance & Safety Leadership: Ensure that all operations strictly comply with industry regulations (BS5839, BS5266, BS7671) and company policies, with a strong focus on health and safety standards. Take a proactive role in risk management, safety audits, and quality control across all projects.
• Financial & Budget Management: Oversee operational budgets and financial performance and monthly targets, ensuring cost-effective service delivery. Monitor project and service contract P&L and ensure that all projects and service contracts are delivered within financial targets. Provide regular financial reporting to the Managing Director and other senior leadership.
• Quality Assurance & Continuous Improvement: Ensure the highest levels of quality across all projects and operations, facilitating regular audits, inspections, and continuous process improvements. Lead efforts to enhance operational procedures, workflows, and the overall service delivery model in line with operational KPI’s.
• Performance & People Management: Conduct regular performance reviews, coaching, and development plans for senior managers and key staff. Foster a culture of accountability, collaboration, and professional growth.
• Resource Management: Oversee the management and allocation of resources, including personnel, materials, and equipment, ensuring high utilization and effective project execution.
• Customer Support & Issue Resolution: Ensure the company maintains a customer-focused approach at all times, resolving issues and addressing customer inquiries promptly. Act as the primary point of escalation for complex operational or client-related issues.

Qualifications & Experience:

• Experience: At least 5-10 years in senior operational management, within the fire safety industry. Proven track record of delivering services across service management, small works and project management.
• Technical Knowledge: Extensive knowledge of fire safety systems (fire alarms, emergency lighting, etc.), fire safety regulations, and British standards (BS5839, BS5266, BS7671).
• Operational & Service Management: A deep understanding of service delivery in fire safety industry and implementing and using software systems to manage delivery.
• Leadership & People Management: Strong leadership skills with experience in managing, mentoring, and developing senior-level managers and teams.
• Financial Acumen: Proven ability to manage budgets, monitor P&L, and deliver cost-effective, high-quality service.
• Problem-Solving & Decision-Making: Excellent analytical and problem-solving skills, with the ability to address complex operational challenges efficiently.
• Communication & Stakeholder Management: Exceptional communication skills, both written and verbal, with experience managing key stakeholder relationships and providing executive-level reports and updates.
• Organisational Skills: Strong organisational skills, with the ability to manage multiple priorities and areas of operations simultaneously.
• Health & Safety Knowledge: Comprehensive knowledge of health and safety regulations, particularly within the fire safety industry, and a commitment to maintaining high safety standards across all operations.

Desirable Qualifications:

• Fire Alarm and Detection Advanced Design
• City & Guilds 2330 Levels 2 & 3
• City & Guilds 2382-10 Levels 2 & 3
• SMSTS (Site Management Safety Training Scheme)

Seniority level

Director

Employment type

Full-time

Job function

Consulting and Quality Assurance