2954 - Maternity Admin Support Officer

The interview date for this role is 28th April 2025.

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3. Apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

An exciting opportunity has become available to join the antenatal administration team, helping to deliver quality care and support to patients who are beginning their journey as expecting parents.

Based at the heart of Barnsley Hospital's Maternity services, you would be the first interaction for patients coming into the department.

Main duties of the job

As the first face a patient will see in the department, we are looking for a friendly, enthusiastic people person who can help guide patients when they first enter the department.

Duties include helping to book appointments, answering queries and phone calls, assisting the medical and midwifery staff, and helping to navigate patients around the department.

Working days will include direct booking of patients into appointments as they attend the department and also times working in the administration office completing other tasks such as clinic prep.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation, which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace, and a 'can do' attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

• In around 100 words, please describe what Equality & Diversity means to you and why they are important.
• In around 100 words, please describe what motivates you to do a good job.

Experience

• Clerical experience
• Communicating efficiently with a wide range of people on the telephone and face to face
• Experience of dealing with the public
• Medical records experience
• Experience using CareFlow, CRIS and/or ICE

Knowledge and Awareness

• Health and Safety
• Confidentiality
• Knowledge of maternity records
• Knowledge of patient records

Qualifications

• Good general level of education to GCSE standard or equivalent
• To undertake further appropriate training to develop knowledge and skill as the post requires.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.