Salesforce Administrator

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 80,000 - 100,000

Job description

Description

AXA- Global Healthcare are recruiting a Salesforce Administrator to play a pivotal role in enhancing our Salesforce platform to meet the diverse needs of our business. In this exciting position, you’ll build and maintain custom development features across all areas of the organization, ensuring our systems are tailored to support various business functions. Additionally, you will be responsible for platform administration, incident investigation, and support, ensuring a seamless user experience and optimal platform performance. If you are passionate about leveraging Salesforce to drive business success, we invite you to apply and become part of our dynamic team.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at your local office of either Tunbridge Wells or Bristol. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Build and configure Salesforce to meet business user requirements.
• Monitor and address Salesforce support tickets.
• Collaborate with business users to understand challenges and propose solutions.
• Manage data activities, including uploads, downloads, and report creation.
• Support the business with queries, bug resolution, and record management.
• Create training guides with screenshots, walkthroughs, and access to test environments.
• Maintain production user accounts and manage data.
• Set up and manage multiple environments (sandboxes) and assist with evaluating new development requests.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Administration Essentials for New Admins in Lightning Experience (ADX201)
• Trails (on Trailhead); Learn Admin Essentials in Lightning Experience and Learn CRM Fundamentals for Lightning Experience.
• Administration Essentials for Experienced Admins in Lightning Experience (ADX211)
• Experience across Sales, Service, Experience, Knowledge Base, and Health Cloud
• Strong collaboration skills, working effectively within cross-functional teams to achieve shared goals in a fast-paced financial services environment.
• Proven ability to communicate complex concepts clearly to both technical and non-technical stakeholders, fostering understanding and alignment.
• Adaptability and problem-solving mindset, enabling quick responses to changing business needs and challenges in a dynamic industry.

As a precondition of employment for this role, you must be eligible to work in the United Kingdom, through citizenship or visa sponsorship.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £42,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.