External Automotive Claims Engineer (West Midlands)

About us:

Speed, simplicity, and a common-sense human touch. It’s what we do. And we do it well. We connect our customers with the very best in home, pet, travel, life, over 50s life, cycling, and SELECT Premier insurance – anytime, from anywhere. We’ve been changing the game for insurance since 1985. And with several of the UK’s most trusted brands under our wing, we’ve developed a reputation as one of the UK’s most trusted insurance businesses.

We currently have an exciting new opportunity to join our Motor Fulfilment team as a External Automotive Claims. This is a field-based opportunity, managing a designated patch around the West Midlands area.

Please Note: To be considered for this role you should be based in the West Midlands or be in commutable distance to Birmingham and the surrounding areas.

What you’ll be doing:

You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort, quality, and cost management.

• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy.
• Support the delivery and management of the AD spend.
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
• Develop self to maximise your full potential in the role.

What we’re looking for:

• Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar.
• ATA VDA qualifications are desirable.
• Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes.

What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role.

Core benefits include:

• Company car allowance.
• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!).
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holiday allowance.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Life at Direct Line Group:

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Field based, West Midlands

Contract: Permanent