Senior Client Advisor F/M - New Bond Street Flagship

MONCLER is looking for a Full-time Senior Client Advisor to join our New Bond Street Flagship store in London.

Our Senior Client Advisors take on the role of Brand Ambassador. They are responsible for growing their store’s sales by providing an exceptional level of service to their clients and supporting the management team in the operations of their store. They contribute to and support the training and development of their colleagues while working directly with their Store Manager to enhance the client experience and performance of the store.

Responsibilities and tasks:

1. Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, and providing a warm and welcoming environment;
2. Embodies the attitudes of the Moncler Customer Experience: warmth, empathy, curiosity, agility and business acumen;
3. Achieves individual objectives and contributes to the achievement of the objectives of the team;
4. Advises clients on the Brand and all product categories, developing in-depth knowledge of Moncler, products and collections;
5. Demonstrates commercial acumen and advanced skills in Clienteling, using the various tools available to retain customers, recruit new ones and develop long-term;
6. Carries out the day-to-day tasks of the store: floor management, customer reception, opening/closing of the store;
7. Assists in stock and store management, VM, after-sales service, cash desk;
8. Supports the management team in the development of the team using on the spot coaching and training;
9. Actively contributes to the training and development of new team members.

Requirements:

1. Previous experience in sales roles in luxury fashion;
2. Experience in structured fashion luxury/retail companies is a plus;
3. Previous experience in client-facing roles;
4. Passion for retail, client service and luxury fashion;
5. Excellent understanding of the luxury sector and product sensitivity;
6. Strong communication skills;
7. Willingness to evolve in the organisation, willingness to relocate is a plus;
8. Fluency & sophistication in English and another language is a plus;
9. Digitally aware and open to new ways of working;
10. Ability to work in a fast-paced, changing environment.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.