AV Deskside Technician

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Responsibilities

• Front Line AV service support in a complex environment
• Experience troubleshooting Teams, Zoom, and Google Meet in a wide range of environments
• Experience providing AV support in Live environments/events
• Strong understanding of AV Codecs
• Diligently conduct and record the results of daily, weekly & monthly proactive tests across meeting rooms
• Provide installation and upgrade services of supported hardware and software
• Support of key engineering applications at use within the business
• Move workstations and peripherals, as required
• Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
• (Desktops/Laptops) - Hardware and Software Troubleshooting
• Knowledge of Audio-Visual systems and technologies

Job Requirements

• 5 Years' experience in an IT Support Role
• Candidates need to be flexible, efficient, and able to work independently
• Ability to communicate technical information to non-technical audiences
• Excellent customer service skills
• Good organizational skills
• Excellent Verbal and Written Communication Skills [English]
• Ability to multitask
• Team focused
• Ability to troubleshoot and stay calm under pressure
• Proficient with 'Remote Worker' technology, accessibility troubleshooting skills
• Some hardware support experience required e.g. installing memory/hard drives

What We Offer

• Competitive salary and benefits package including monthly absence free bonus
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy
• Extra vacation days
• Opportunities to learn and develop: training programs
• Personalized career path within the organization
• Exposure to an international environment as part of a multicultural team spread across Europe

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, come over for coffee and a talk on your future career with us!