Customer Service Advisor – Service Delivery, Leicester

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Client:

Otis College of Art and Design

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3a53fa40688e

Job Views:

77

Posted:

22.02.2025

Job Description:

Date Posted: 2024-03-11

Job Title: Customer Service Advisor – Service Delivery

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We’re seeking a Customer Service Advisor based in Leicester who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Here’s what we’ll offer you:

1. Top-class, in-house training to give you the skills, knowledge and tools to deal with a wide range of queries.
2. An insight into a highly technical field, giving you the chance to get your foot in the door with a global company that puts you at the heart of our business. We’ll ensure you’re the best you can be through personal and professional development, hopefully leading to internal moves.

What you’ll be involved in:

1. Build effective relationships with our key account clients and account team.
2. Provide additional support ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
3. Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
4. Ensure quotations are submitted through web portals where required.
5. Support the closure of insurance reports through client systems and web portals.
6. Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
7. Support Account managers where requested with customer meetings and provide relevant information as required for these.
8. Provide extensive updates on any shutdown units and keep customers fully informed of progress.
9. Provide adequate coverage for holiday and sickness within the department when required.
10. Support other business areas when required.

What you’ll need:

1. Strong communication skills, both verbally and written.
2. Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
3. Great customer service skills, whether gained within the hospitality or retail sectors. As long as you can understand, empathize and provide a customer-focused journey.
4. Have a “right first time” mentality, looking to go above and beyond to rectify technical issues, which may include serious breakdowns.
5. Demonstrate confidence and proficiency in using various computer applications and tools.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Become a part of the Otis team and help us #Buildwhatsnext!