Customer Operations Team Leader

Funding Circle UK; London; Hybrid; GBP 35,000 - 55,000

Job description

Customer Operations Team Leader

We are looking for a Customer Operations Team Leader in our Customer Operations team.

This role sits within the Operations team umbrella and forms part of the customer focused Customer Operations team. We are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

Who are we?

We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.

The role

1. Managing all aspects of workflow for Customer Operations including the daily allocation of resources across Customer Operations processes.
2. Lead, coach, motivate and develop your direct reports.
3. Build strong relationships with key stakeholders internally and externally.
4. Provide feedback and recommendations on how we can improve our processes in Customer Operations; champion best practices and partner with internal stakeholders.
5. Ensure internal controls and policies are adhered to and create a robust controls environment, highlighting process weaknesses and finding solutions.
6. Proactively problem solve, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.

What we’re looking for

1. Ideally 1-2 years prior Team Leadership Experience in a volume driven operational role within Fintech or Payments.
2. Thrive in a data driven high volume KPI environment.
3. You easily connect with people and demonstrate natural interpersonal skills - including teamwork!
4. Quick to learn, understand, and explain complex concepts and products.
5. Self-motivated with the ability to ‘think smart’ and adapt quickly.
6. Ideally someone with previous experience of working within the financial services sector and good understanding of a range of financial products.

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here.

To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com.

And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

1. Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
2. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
3. Development: Dedicated annual learning allowance and full access to internal learning platform.
4. Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.