Account Handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Are you enthusiastic about helping people get the support they need to succeed? Do you have a knack for spotting new business opportunities and diving right in? We are on the lookout for enthusiastic individuals who are ready to take their first step into the world of insurance and help drive new business growth for our company.

As part of our team in Financial Lines, you'll have the chance to support your colleagues in delivering the quality service our clients expect from us at Howden. From handling new business applications to managing renewals and mid-term changes, you'll ensure that each customer's needs are met with the perfect coverage and pricing. Join us as we continue our mission as a force for good in insurance.

Responsibilities

1. Works with senior members of the team to ensure Team objectives are achieved.
2. Participates in team meetings as required.
3. Works alongside team members on assigned projects.
4. Drafts client quotation documents.
5. Prepares market submissions.
6. Assists in responses to market and third-party queries as appropriate.
7. Drafts slip and wordings.
8. Takes responsibility for data entry, processes debit notes, and chases funds from clients.
9. Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail.
10. Processes data promptly and accurately on relevant systems to support and improve high levels of client service/internal process execution and to facilitate informed analysis.
11. Maintains appropriate client files, and oversees the prompt and accurate production of documentation to meet client, company, and regulatory requirements.
12. Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures.
13. Adheres to company policies and procedures and obtains all authorisation.
14. Actively undertakes personal development to ensure up-to-date knowledge and understanding of best practice.
15. Undertakes all compulsory regulatory training modules.

Requirements

1. A determination and willingness to learn about insurance process and the London market.
2. Ability to work well as part of an open and collaborative team.
3. Organised with attention to detail.
4. This is an entry-level role so Insurance knowledge is not required and training will be provided; however, it would be helpful if they have some knowledge of what the role entails.
5. Confidence to work with others and provide a supporting role to the team.
6. Advanced Excel and computer literate skills in basic software (i.e. Outlook, Microsoft Excel, Word, etc.).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new.
2. We support each other in the small everyday moments and the bigger challenges.
3. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.