Platforms Functional Analyst/Consultant

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

The opportunity

Grow your career with a global leader in Digital Transformation Consulting as a Platforms Functional Analyst at Eviden. We offer engaging opportunities, inspiring leadership and a flexible culture enabling you to flourish. Within this role, you will join the Digital Strategy, Insight & Experience team, responsible for leading our clients on a journey from insights to experience transformation, typically providing services such as discovery, experience strategy & design, concept development, product management, and experience measurement.

Who we are looking for:

A passionate and motivated Platforms Senior Consultant to join a rapidly growing team, focused on understanding client challenges and driving opportunities to enhance customer experience, insight, operations, and data quality using cloud platforms technology. An ambitious mindset to contribute towards the development and growth of the practice is essential.

Note: This role is UK based and may require UK domestic travel. The candidate should also be capable of obtaining Security Clearance to work with UK public sector organizations.

Responsibilities:

• Early client-engagement, discovery workshops, shaping proposals, and building business cases for platform projects.
• Leading requirements gathering, analysis, and shaping a team to deliver solution mapping and design, configuration implementation, validation, and deployment within a platform engagement, such as Salesforce.
• Ownership of documentation such as requirements, process flows, data mapping, and configuration worksheets.
• Understanding and eliciting key business and IT drivers, working with stakeholders to arrive at platform strategy.
• Collaborating with different platform vendors to define the right solution(s) and articulating how they meet business needs.
• Managing project communications and governance to ensure customer engagement and updates on progress.
• Performing quality assurance on deliverables, ensuring alignment with customer requirements.

Requirements:

• Exemplary stakeholder management and the ability to build lasting partnerships with customers.
• Prior professional experience as a Business Analyst or in a similar role, with expertise in capturing requirements and documenting business processes.
• At least 3 years of relevant experience and certifications in CRM/Customer Platforms (e.g., Salesforce, SAP, ServiceNow).
• Proven track record in requirement analysis, solution mapping/design, configuration implementation, validation, and deployment.
• Previous exposure to Agile methodology.
• Excellent written and oral communication skills, with the ability to present work clearly to customers using tools such as PowerPoint, Jira, Miro, Lucid chart, and Visio.
• Proven sales experience from prior client engagements in platform transformation is a significant advantage.
• Previous working exposure to Oracle, MS Dynamics, PEGA, or Adobe is an additional advantage.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments as needed to the application and assessment process.