Inside Account Executive

Culligan UK limited; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job description

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

Due to continued growth we have an exciting permanent opening within our Sales team as an Inside Account Executive. The Inside Account Executive will be responsible for managing and expanding relationships with existing customers. This role involves identifying and pursuing upsell and cross-sell opportunities to drive profitable revenue growth and ensure customer satisfaction.

What this role involves:

· Account Management: Manage and nurture relationships with existing customers to maximize retention and satisfaction.

· Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services.

· Revenue Generation: Develop and execute strategies to increase revenue from existing accounts.

· Customer Engagement: Engage with customers to understand their needs and provide tailored solutions.

· CRM Utilization: Maintain detailed records of customer interactions, sales activities, and account status in the CRM system.

· Collaboration: Work with internal teams, including Customer Experience and Marketing, to deliver exceptional service.

· Build sales pipeline for existing customer upsell and cross sell activities.

· When required, work with Customer Experience and shared service teams to maximise customer retention, satisfaction, service delivery and account health.

· Support the development of a sales pipeline with a focus on active opportunity and value creation. Performance Tracking: Provide regular reports on sales performance, account growth, and customer feedback.

· Customer Advocacy: Act as a trusted advisor, ensuring customers are aware of new solutions that meet their evolving needs.

What we’re looking for:

· Experience in an account management, customer services or inside sales role.

· Understanding of upselling, cross-selling, and customer relationship building.

· Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

· Demonstrated ability to meet or exceed sales targets.

· Excellent communication, negotiation, and interpersonal skills.

· Analytical mindset with strong problem-solving abilities.

· Ability to work independently, manage time effectively, and handle multiple tasks.

What we can offer:

· 25 days holiday plus bank holidays

· Monday - Friday Working Schedule - 8:45am – 17:00pm

· Commission Scheme

· Holiday purchase scheme available

· Employee Benefits platform

· Employee Product Discounts

· Pension Scheme

· Employee Assistance Programme

· Ongoing Training and Development

· Life Assurance