Senior Marketplace Consultant, Strategic Account Services (SAS)

Redefined Ltd; London; On-site; GBP 150,000 - 200,000

Job description

DESCRIPTION

Our vision is to make Amazon the best place for third party Sellers of all sizes to grow and serve customers, leveraging world-class tools and services. The Strategic Account Services (SAS) team is seeking a dynamic and motivated Senior Marketplace Consultant to manage the most complex Sellers on the paid services program, delivering actions independently and proactively. This includes regular and proficient business analysis, appropriate reporting and making proactive strategic business recommendations by using a wide set of Amazon tools.

The Senior Marketplace Consultant is responsible for working with up to 7 Selling Partners as part of SAS program, to help them grow their business on Amazon's EU Marketplace. You will work on initiatives where business problems, account strategy or direction are not well defined and entail a high degree of ambiguity. In addition to your core role of managing selling partners, you will lead multiple (sub-)workstreams and EU-wide projects with significant autonomy, being responsible for the definition of strategy, action plans and prioritization. While ensuring EU/global alignment and owning documents including 6-pagers for review with senior stakeholders and contributing to Quarterly Business Review, OP and/or 3YP planning.

The ideal candidate will:

1. Demonstrate strong judgment in deciding independently which actions to take to meet your Sellers goals, making trade-offs between time, quality and available resources without guidance, and in the absence of defined SOPs.
2. Proactively and regularly combine existing tools and reports and leverage various data points into holistic analysis that might not be covered by existing solutions. You will scale new solutions, mechanisms and best practices wherever possible to create value for multiple Sellers beyond your assigned accounts, setting account management best practices.
3. Build and maintain strong relationships with your Sellers through close collaboration and constantly (over-)achieving your targets. You are an excellent communicator, able to lead difficult C-level conversations with a high degree of discretion and diplomacy.
4. Hold expert knowledge across the breadth of all SAS levers (Fulfillment, Expansion, Marketing, Sustainability, Brand and Catalog Optimization) and regularly dedicate time to expand your knowledge to additional 3P services, by identifying knowledge gaps in EU SAS team and developing mechanisms to close those gaps, leveraging external teams where necessary.

BASIC QUALIFICATIONS

1. BA/BS degree or equivalent experience including multiple years of sales or marketing experience in E-Commerce, FMCG or Consultancy.
2. Strong analytical skills including Microsoft Excel.
3. Proven track-record as an individual contributor in fostering key client relationships.
4. Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
5. Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
6. Strong analytical and project management skills.
7. Proven ability to work with cross-functional teams across business development, marketing, operations, product development, legal teams, etc.
8. Good balance between strategic/analytical skills and operational execution.
9. Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts up to Director level.
10. High attention to detail and the management of multiple, competing priorities simultaneously.

PREFERRED QUALIFICATIONS

1. Sound business judgment, proven ability to influence others.
2. Strong analytical skills including Microsoft Excel.
3. Experience in eCommerce.
4. Superior communication and presentation skills.
5. Ability to thrive in an ambiguous environment, prioritizing and managing multiple responsibilities.
6. Proven track record of taking ownership and driving business performance.

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