Product Manager - Retail

We’re looking for a driven individual to join our team as a Product Manager, applying their Economic Crime and Change expertise to support our Retail Products team. It’s an exciting time to join Nationwide and this role sits within the heart of our Product team, working in close partnership across the lines of defence, service providers and third parties to bolster our Economic Crime capability, whilst managing and developing customer products, propositions and services.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will focus on ensuring we are proportionately managing our Economic Crime risk across our products and services, whilst delivering great outcomes for our customers.

Responsibilities include:

• Representing Product teams on business or compliance led projects as an Economic Crime subject matter expert
• Ensuring early engagement and impact assessment of new business initiatives by building strong working relationships with 1st and 2nd line colleagues
• Identify and deliver improvements to end to end customer journeys within risk appetite and standards
• Work collaboratively with third party suppliers and internal teams to investigate incidents, issues and complaints – and put it right when things go wrong
• Lead on presentation of Economic Crime matters requiring senior Product management’s attention
• Assess and apply emerging industry trends, market and customer research to drive a risk proportionate and cost effective control environment
• Work across our lines of defence to assess materiality and make balanced decisions that support remediation efforts and oversight coverage of the EC control owners.
• Develop quality written proposals that facilitate formal decision making and broaden the understanding of key issues
• Increase our Economic Crime capability and understanding across the Product teams

About you

As a minimum, we are looking for someone with the following skills:

• High level of experience in Economic Crime frameworks, with a strong understanding to interpret and apply relevant Laws, Regulations and Industry guidance
• Experience within a Financial Services environment and a thorough understanding of the market
• Strong change management capabilities
• Strong influencing and collaboration skills
• Ability to tailor and confidently present information to all levels of the organisation both verbally and in writing
• Demonstrable problem solving and solutioning skills
• Strategic thinker with the ability to identify challenges and develop solutions through use of data and insight, commercial awareness, and analytical skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.