Hotel General Manager

This General Manager position is a great opportunity to grow or hone a leader's operational efficiency and business acumen as well as build a strong team. This role will provide exposure to many facets of property facilities including indoor and outdoor pools and onsite solar power. These straightforward service models will allow for the General Manager to focus on these areas as a springboard for future opportunities in more complex operations with strong foundational leadership and/or focus on their passion in this area of hospitality.

Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Lead, manage, and inspire a small team of staff, ensuring a culture of professionalism, positivity, and high standards.
• Develop and implement strategies to maximize guest satisfaction, room occupancy, and profitability.
• Monitor and control budgets, revenue, and expenses, ensuring financial targets are met for Ownership.
• Ensure compliance with all health and safety regulations and industry standards.
• Maintain relationships with vendors, suppliers, and the local community.
• Foster an atmosphere of personalized, boutique-level service, ensuring guests have a memorable experience.
• Handle guest feedback, complaints, and special requests with a personalized touch.
• Monitor performance and train staff to maintain exceptional service standards.
• Work closely with Management company and at times ownership to create marketing strategies, plan events, and execute business growth initiatives.

Qualifications

• Proven experience (5+ years) in hospitality management, preferably in a boutique or luxury hotel setting.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication, organizational, and problem-solving skills.
• Solid financial acumen with experience in budgeting, forecasting, and expense management.
• A passion for delivering outstanding customer service and creating personalized guest experiences.
• Knowledge of the local New England market is a plus.
• Familiarity with property management systems (PMS), hotel booking platforms, and guest management tools.
• Ability to work flexible hours, including weekends and holidays.

Compensation

$75,000 - $82,000

About Belfast Hotel

Belfast is an up-and-coming small city situated on picturesque Penobscot Bay. Retaining its New England feel, it has a vibrant waterfront and an historic downtown. Visitors and locals experience festivals, galleries, great dining and close proximity to outdoor excursions, take a gallery walk, or to see one of the many artistic performances that take place throughout the year. As a result, these two properties operate year round with summer and autumn being their peak season. The properties themselves are located on Coast Route 1 just north of town.