Switchboard operative

Main area: Switchboard operative Grade NHS AfC: Band 2

Contract: Permanent - 5 days over 7, following shift pattern: 07:00-15:00, 09:00-17:00, 11:00-19:00, 15:00-23:00 and occasional nights 23:00-07:00 to meet service need. Weekend & bank holidays.

Hours: Part time - 24.4 hours per week (Weekend & bank holidays)

Job ref: 411-COR-25-7043248

Employer: Alder Hey Children's NHS Foundation Trust

Employer type: NHS

Site: Alder Hey Foundation Trust

Town: Liverpool

Salary: £23,615 per annum. Enhancements for weekend, bank holiday, unsocial hours

Salary period: Yearly

Closing: 11/04/2025 08:00

Switchboard operative

NHS AfC: Band 2

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites. We currently have more than 4,000 staff and are a teaching hospital providing education and training to medical and allied health professional students each year.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Children’s NHS Foundation Trust, where our staff are friendly and welcoming. We appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

Job overview

As the first point of contact for the telecommunication service of Alder Hey, operators are responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users.

Main duties of the job

• Be accountable for receiving and distributing incoming calls from the general public, GP’s, and internal staff.
• Respond in accordance with designated written procedures for emergency/non-emergency requests.
• Maintain confidentiality at all times of any information received while undertaking telephony duties.
• Book out of hours transport (taxi) in accordance with Alder Hey’s Policies and Procedures.

Person specification

• Proven IT Qualification
• Previous switchboard or call centre experience
• Experience of dealing with members of the public
• English and Maths
• Experience in a NHS environment
• Knowledge of emergency procedures

We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.