Customer Experience Administrator

We have an exciting opportunity for a Customer Experience Administrator to join our thriving team to improve customer satisfaction and maintain a smooth service delivery system.

Your main role will be making sure customer concerns are handled according to our guidelines. You will need to keep an eye on the details, stay on top of your tasks, and communicate clearly.

This is a full-time position working onsite in our Bracknell office, alongside a vibrant team to help you grow and develop. Prior experience in Health care is not essential as we provide full training.

About us:
HealthHero is a digital-first, end-to-end healthcare provider proud to be certified as a Great Place to Work and recognised as one of the UK's Best Workplaces in Healthcare. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

Key Responsibilities

• Provide administrative support for complaints and feedback received.
• Daily management of all new and existing complaints received.
• Assist the Customer Service Team in handling telephone complaints when required.
• Communicate clearly and effectively with all parties to ensure understanding and confidence in all steps of the complaints process.
• Ensure that all learnings from complaints are documented accurately and timely, as well as communicated to the right parties to ensure evidence of learning and development to an improved service.
• Locate call recordings/video archives required for complaint investigations.

Key Skills

• Strong written & verbal communication skills.
• Proven experience within a customer relations/complaint-handling environment.
• Planning and organisation skills to prioritise your tasks.
• A passion for customer care and resolution.
• Good IT skills.

Benefits

• Ongoing training and support.
• Opportunity for career progression, from operator into operations management, HR and IT/Tech Tribes.
• Company Pension scheme.
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme.
• 20 days holiday + 8 days bank holiday.
• Free parking.