Veterinary Receptionist

Dnavetcare; London; On-site; GBP 20,000 - 30,000; Full time

Job description

About The Role

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in London? Look no further! Here at the award-winning, thriving Streatham Hill Veterinary Surgery, we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist.

Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries, and providing general support.

Your day at Streatham Hill could include:

1. Welcoming clients and their pets upon arrival
2. Booking appointments and arrivals on the RX Works diary
3. Helping to promote our Healthcare Plan so that pets receive premium discounted preventative treatment
4. Booking follow-up appointments for the pet after their initial consultation
5. Assisting the Vet and Nurse team with queries
6. Being responsible for scanning paperwork onto pets' digital records
7. Liaising with clients regarding queries for appointment booking and medication collection
8. Ordering food and medication
9. Taking payment immediately after treatment of the pet
10. Processing 0% finance applications for clients wanting to spread the cost of payment for larger operations
11. Managing an extremely busy reception desk with efficiency and professionalism

This is a Full-Time position, working 40 hours per week, with a mix of shift patterns between 7:30am-8pm, and 1:4 weekends. You will also be required to work a share of bank holidays per year.

About You

Ideally, you will have:

• Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary industry
• Exceptional communication and interpersonal skills
• Strong organisational abilities and the ability to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Proficiency in computer systems and software, with experience using RxWorks being a massive plus!

Interested? Get in touch today!

About Us

DNA Vetcare is a proudly independent group of multi-award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have taken their years of experience working in numerous high-quality practices to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your four-legged (or three-legged, finned, or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring, and expert care for animals and a supportive, encouraging workplace for their teams.