Customer Service Advisor, Rogerstone

Customer Service Advisor
Location: Rogerstone
40h/week Monday-Friday
Hybrid working
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc, we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?

As a Customer Service Advisor, you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service, whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services. You’ll have a real impact by identifying opportunities to promote our market-leading solutions, all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business. With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry? Let’s build something great together.

What skills are we looking for?

• Confident customer service and/or sales background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being creative
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE C or above/Equivalent Key Skills
• English – GCSE C or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Good organisation, planning and time management

What's in it for you?

We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration!

Benefits include:

• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Development and training opportunities
• Free onsite parking
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme

Equal Opportunities

Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: Monday 3rd March
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