Call Centre Operator (M-F Part Time)

Call Centre Operator (M-F Part Time)

Call Centre Operator (M-F Part Time)

Apply locations Swindon, Wiltshire, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id R2097988

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Working on the Ministry of Justice & Home Office South Contract, we deliver services to our Client through an Estates Intelligence Model. We utilise a central Computer Aided Facilities Management system to control and monitor all contractual requirements. We provide Helpdesk Service, Real time Reporting, Building Surveys, Fire Risk Assessments, Compliance Audits and Statutory compliance of all Maintenance of our Client Properties.

About the Role

Our busy contact centre has opportunities for an enthusiastic Call Centre Operator to join us on part-time basis (Monday to Friday 8am-1pm) 25 hours per week.

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities

1. To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information.
2. Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders.
3. Responsible for resolving queries and complaints by applying a first call resolution plan to each call.
4. To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required.
5. To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.
6. Takes ownership for own performance actively seeking opportunities to improve and develop.
7. Ensure the highest standard of customer service at all times.
8. To take action to keep up to date with changes across the team.
9. Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments.

Required Qualifications

GCSE (or equivalent) Maths and English.

Hold, have held or eligible to apply for security clearance.