Network Operations Coordinator

Job Description - Network Operations Coordinator (047747)

Organisation

NETWORK MANAGEMENT CONTROL CENTRE

Job

Administration

Position Type: Full Time

Salary: £34,000 (plus 23% non-pensionable shift allowance)

Location: Southwark, London

Contract: Permanent

The closing date for applications is Tuesday 4th March 2025 @ 23:59

About Us

The Surface Control Centre (SCC) is a world-class operation delivering safe journeys across Transport for London’s Surface network, including London’s iconic Buses, Roads, and Tunnels. We deliver highly effective and efficient command and leadership of the Surface (non-rail) network to ensure TfL provides a world-class integrated service to its customers.

Our Control Centre operates 24/7, reflecting the diverse nature of the city in our teams. We invest in our staff with bespoke training and career development, supporting colleagues with dedicated People Managers and Staff Network Groups.

We are looking for motivated and enthusiastic people who care about making a difference and helping us to continue to improve how we get everyone home safely every day.

The Network Operations Coordinator Role

You will be responsible for:

• Managing real-time incidents on London’s road network, focusing on the safety of pedestrians, passengers, and cyclists.
• Managing real-time incidents on London’s bus network, coordinating with Bus Operators for unplanned diversions.
• Communicating with partners including Bus drivers, Bus Operating companies, contractors, and emergency services.
• Supporting TfL colleagues in delivering the transport network.
• Using operational tools and systems to handle calls and log response activity.

Skills, Knowledge, Experience and Ways of Working

• Good knowledge of the London Road network and congestion minimization.
• Knowledge of traffic and bus systems and operations.
• Ability to quickly understand new systems and adjust to technological advancements.
• Ability to act decisively in response to operational issues.
• Ability to multi-task and manage large-scale incidents.
• Highly developed problem-solving skills and attention to detail.
• Experience in a real-time command and control environment.

Shifts

As part of a 24/7 operation, you will work a shift roster including early shifts (06:30 – 14:30), late shifts (14:00 – 22:00), and night shifts (21:30 – 07:00) on a rotational basis. You must be able to attend all shifts, including nights, weekends, and bank holidays.

Benefits

• Final salary pension scheme
• Free travel for you and a nominee on the TfL network
• 75% reimbursement of standard class National Rail travel costs
• 30 days annual leave plus public and bank holidays
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers

Equality and Diversity

We are committed to equality, diversity, and inclusion, aiming to represent the city we serve. We guarantee an interview to any disabled candidate who meets the essential criteria.

Application Process

Please apply using your CV and a two-page covering letter in Arial size 11. Provide evidence of the skills and experience listed in this advert.

Do not include photographs or images. Ensure documents are saved as PDF or .docx format with the job reference number in the file name.

Additional Information

You may be required to undergo a security vetting process.