Band 4 Team Leader

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 30,000; Part time

Job description

Find out more about applying to join Team BCHC.

Join our team

Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities.

Main area: Dental-SMG OS/OM/Primary Care
Grade: Band 4
Contract: Fixed term: 7 months (secondment cover)
Hours: Part time - 30 hours per week (08:00 - 20:00)
Job ref: 820-7075227-DEN

Site: Birmingham Dental Hospital
Town: Birmingham
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 03/04/2025 23:59

Job overview

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Birmingham Community Healthcare NHS Foundation Trust is seeking to appoint to the role of Team Leader within Dental Services Division.

As Team Leader, you will supervise and provide daily leadership within the specialty management team for operational management and service delivery. The post holder will support and deputise for the Specialty Manager ensuring key business targets are met and to highlight areas of non-compliance.

The key focus of the role will be to manage General Anaesthetic waiting lists, ensure referrals are triaged within agreed deadlines, maximising clinic utilisation, ensuring activity is captured to secure contract income whilst adhering to both local and national targets.

Main duties of the job

• Supervise and provide daily leadership within the specialty management team for operational management and service delivery.
• Support and deputise for Specialty Manager(s) ensuring key business targets are met and highlight areas of non-compliance.
• Manage General Anaesthetic waiting lists and ensure referrals are triaged within agreed deadlines.
• Maximise clinic capacity and ensure activity is captured to secure contract income.
• Ensure that all telephone bookings are carried out in accordance with the Divisional Administrative Standards and Service Standing Operating procedures (SOPs).

Person specification

Qualifications

• Level 4 NVQ Diploma/ILM qualification in Business Administration (or equivalent) or equivalent experience.
• Relevant experience of processing a variety of administrative duties.
• Supervisory experience within an administration or call centre environment.
• Experience of working in a contact centre environment.
• Previous NHS experience.

Skills/Knowledge

• Excellent communication skills (written and verbal).
• Excellent organisational skills.
• Proficient in the use of Microsoft Packages, particularly Excel.
• Ability to prioritise own work and that of others.
• Ability to analyse and interpret data from multiple sources.
• Knowledge of clinical pathways including 18 weeks RTT.
• Knowledge of NHS waiting list management.
• Knowledge of Electronic Staff Record (ESR).

Personal Qualities

• Ability to work under pressure and manage conflicting priorities.
• Ability to handle confidential information appropriately.
• Excellent attention to detail.

Other job requirements

• Able and willing to travel to community locations as required.
• Able to use VDU equipment for prolonged periods of time.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long-term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements.
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers.
• Dedicated well-being services for all employees.
• Flexible working where possible.