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Customer Service Representative

OA

Royston

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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An established industry player is seeking a Customer Service Representative to enhance their dynamic team. This role offers the chance to thrive in a fast-paced environment where you'll manage customer inquiries, process orders, and support logistics. With a commitment to quality and exceptional service, this opportunity allows you to contribute to a growing company that values your skills. If you have a passion for customer service and are eager to make a difference, this position is perfect for you. Join a team that prioritizes excellence and customer satisfaction, and take your career to the next level.

Experience in office-based customer service is essential.
Strong communication, numeracy, and organizational skills required.

Handle incoming calls and manage inbound emails promptly.
Process customer orders and manage logistics effectively.

Customer Service Experience

Excellent Communication Skills

Numeracy Skills

Literacy Skills

Organizational Skills

Proactive Attitude

Sage Accounts System

Microsoft Applications

An excellent opportunity has now arisen for a Customer Service Representative to join our client’s successful team.

Customer Service Representative - About the business

Our client is a leading manufacturer supplying to the construction industry. They are committed to delivering high-quality products and exceptional customer service. This is a great opportunity to join a well-established and growing company in a fast-paced and dynamic environment.

Key Responsibilities:

Handling incoming calls and forwarding them as necessary
Managing inbound emails and responding promptly
Processing customer orders using the Sage accounts system
Preparing required information for production
Managing logistics, including international freight
Answering price enquiries and providing quotations
Responding to basic technical product queries
Carrying out general office administrative tasks

What we need from you:

Previous experience in office-based Customer Service
Excellent written and verbal communication skills
Strong numeracy and literacy skills
Proficient in Microsoft applications
Confident speaking to customers on the phone
Organised, efficient, and proactive
Ability to work in a fast-paced, reactive environment
Background in manufacturing or construction is desirable but not essential

If you are interested in this role, please apply with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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