Head Of Operations

Managing the food & hospitality operations for one of prestigious accounts at our the Manchester, Liverpool, Birmingham and Bristol locations!

• 35 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 weeks of enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from the HAPI app, from high street shops to holidays & cinemas.
• Access to employee assistance programme.
• Cycle to work scheme.

Company Description

We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people mean that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

This is a high-pressure role that requires excellent communication and organisational skills, creativity as well as a keen eye for detail.

*****Head Of Operations*****

Managing the food & hospitality operations for one of prestigious accounts at our the Manchester, Liverpool, Birmingham and Bristol locations!

• Salary: £55-60k
• Company car or car allowance

Benefits:

• 35 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary carer leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the HAPI app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

About the role:

When you join us as Head of Operations you will have a brilliant opportunity to develop your career with industry ground-breakers, collaborative clients and an onsite team passionately driven to improve standards every day.

Working Monday to Friday and based in our Manchester location with regular travel to Liverpool, Birmingham and Bristol, you will be responsible for successfully leading your department heads with delivering exceptional standards for Hospitality, Retail and Client Support Services over four unique locations, overseeing a diverse, exciting operation for our highly prestigious client.

• Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition and accountability
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

Who you are:

• Experience within the contract catering sector at an operational level
• Possess great organisation skills, exceptional communication skills and a proactive attitude
• Excellent understanding of report writing and financial management
• Full of energy and ideas that you can bring to our teams encouraging them to be involved and motivated
• Successful progressive background in catering, hospitality, retail at the relevant level
• Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.
• Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.