Health Care Support Worker Band 2

East Kent Hospitals University NHS Foundation Trust; Ashford; On-site; GBP 20,000 - 30,000

Job description

We are looking for enthusiastic, self-motivated Health Care Support Worker to join our friendly Acute Medical Unit at William Harvey Hospital. You will be working with our wide team of physicians and nurses in this busy AMU.

East Kent Hospitals University Foundation Trust is one of the largest Trusts in England and is situated in the heart of the “Garden of England.” The Trust has two Urgent Treatment Centre (UTC), at Canterbury and Dover and two co-located UTC, one at the Queen Elizabeth the Queen Mother Hospital in Margate and the other being at the William Harvey Hospital in Ashford.

Currently we have a Technician post available within the AMU at William Harvey Hospital. This post is for a band 2 Care Support Worker, focusing on giving the best personal care for the patients and their families. The post holder must have a willingness to work across UEAM floor and must be aware of the need to undertake shift work to cover the needs of the service; this includes working nights, weekends and public holidays. We welcome applicants with customer care experience, a good command of written and spoken English, some basic IT skills and a caring and willing attitude; this post is a great opportunity to join employment with the National Health Service one of the world’s largest healthcare providers.

Main duties of the job

Providing personal care to our patients to assist them through their journey of being unwell to recovery and being able to return home. This personal care will include washing, toileting, mobilising with support, helping them with their meals and feeding them when required. Supporting the nurses within the area to provide great care.

The HCSW undertakes fundamental personal care duties including: bathing; toileting; dressing; support with meals and assisting patients with their appearance. HCSW will work as part of a team to give high quality care for patients in the hospital setting.

A smile is also a vital part of this role.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Person specification

Qualifications and training

• No formal qualification required, however basic understanding of patients’ needs essential.
• Basic written maths and English skills.
• Holds a level 2 qualification in Health and Social Care.
• Has GCSE or level 2 equivalent maths and English.
• Completed Care Certificate.

Clinical Skills & Experience

• Knowledge of personal care.
• Working with people, ideally in a frontline customer service role.
• Basic computer/keyboard skills.
• Carries out routine personal care duties.

Governance

• Adheres to Trust policies.
• Will comply with the Data Protection Act, CNORIS, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.
• Act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Personal & Professional Attributes

• Effective communication and organisational skills.
• Kind, compassionate and caring.
• Ability to deliver high quality care.
• Demonstrates patient focused approach.
• Professional approach demonstrating: ability to work as part of a team; honesty and integrity; respecting equality and diversity.
• Keen to develop knowledge and skills for personal and professional fulfilment.
• Flexibility and openness to working in a range of areas. Flexibility with shift/working patterns to meet the service.
• To be aware of and adhere to the Trust’s Values.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.