Sales Operations Team Leader

SmartestEnergy Business Limited; Worthing; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Department SEBL Worthing - Sales & Marketing

Locations Worthing

Remote status hybrid

In this dynamic role, you’ll drive the team to exceed company targets by ensuring tasks are completed efficiently, maintaining high service levels, and following company policies.

You’ll lead the Sales Operations Team, constantly improving workflows, streamlining processes, and identifying growth opportunities—without compromising service. You’ll tackle pre-live customer and broker inquiries, including commission issues, ensuring quick resolutions and top-notch satisfaction with the team!

Your leadership will extend to overseeing the seamless processing of new customer contracts, managing rejections, cancellations, TPI auditing, and compliance, while ensuring we meet service level agreements through optimal resource allocation.

What skills/experience do I need to be successful?

• Proven strong, focused team leader skills;
• Experienced in an environment with delivering results accurately and within agreed SLAs;
• Good understanding of gathering and analysing data, to successfully propose change;
• Can provide supportive/motivational feedback;
• Ability to create strong working relationships with internal and external stakeholders.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.