Retail Security Officer

Mitie Cleaning & Hygiene Services; England; On-site

Job description

Join us and help deliver the exceptional, every day.

Retail Security Officer

Sainsbury's – Leven

Pay rate - £13.38

Job Overview

• Permanent 45 hours per week contract working in the retail security industry
• Various shift times/days – 5 out of 7 days a week
• 28 days paid holiday a year
• Paid rest breaks
• Comprehensive training and development programme (apprenticeships available)
• Uniform is supplied
• SIA licence funding scheme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service

Operational Requirements

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
• To add a polite greeting and excellent customer service
• Provide a visible security contact for customers and colleagues
• Respond to any on-site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
• To achieve and maintain the minimum published performance level required through officer evaluation

Main Duties

To deliver great customer service whilst protecting customers and colleagues from physical and verbal abuse by deterring violence and public order offences.

• To patrol the store ensuring a strong security presence is easily identified
• To record any suspicious activity and/or incidents using the SMART system ensuring store management are fully informed
• Monitoring CCTV where appropriate and complete retrospective reviews as required
• Actively support in the reduction of store stock loss
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Personal Specification

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates; if not held, support is available to obtain a licence)
• A full five-year checkable employment/education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential
• Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?