Customer Experience Specialist - UKI --

Dental Monitoring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for a talent to join our team for a maternity leave replacement!

What is the value added of DentalMonitoring’s solutions for its clients?

• Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform.
• DentalMonitoring brings the first AI-driven technology in the oral healthcare space.
• With more than 200 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience.
• Our handy tool, the Scanbox Pro, helps patients and doctors to easily detect intraoral observations.
• Their patients smile again.

Dental Monitoring was promoted in the Next40 for the third year in a row.

If you are a Customer Experience Specialist with a minimum of 2 years experience, the following may be interesting for you!

The Customer Experience Specialist Role

• Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.).
• Identify and resolve customer issues or concerns in a professional and efficient manner.
• Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers.
• Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system.
• Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements.
• Customize new office accounts once the sale has been completed.
• Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction.
• Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs.
• Maintain excellent communication and service quality with customers to foster long-term engagement.

You will be successful in this role if you are/have:

• Adaptable, eager to learn.
• Looking for a scale-up/start-up environment where you can demonstrate versatility and take initiatives.
• A Bachelor's degree or equivalent job experience.
• At least 2 years of experience in Customer Service role or a similar customer-facing role.
• Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software).
• Exceptional problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to effectively convey complex information.
• Ability to remain calm and composed in stressful or tense situations.
• Positive and proactive attitude, service-oriented.
• Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them.
• Fluent in English.

It would be fantastic if you have:

• Clinical Orthodontic experience.
• Experience in a startup or scale-up environment.

Our work environment

At DentalMonitoring, our employees thrive because:

• We are collaborators! It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first!
• DM is a diverse, multicultural company. You can find more than 35 nationalities throughout our teams.

DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities in different countries all over the world. We welcome and encourage applications from people with disabilities. For those people, we are committed to providing appropriate accommodation.