Clinical Governance Officer

The London Clinic; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

Established in 1932, The London Clinic is one of the UK's largest independently owned non-profit hospitals, with state-of-the-art facilities located on Harley Street. We have circa 1200 employees, a total of 8 premises, and we are dedicated to providing the best, personalised healthcare with a breadth of surgical and medical expertise. Our main hospital spans 8 floors comprising of 234 beds and 10 theatres. Other premises include The Duchess of Devonshire Wing (Cancer Centre), The London Clinic Eye Centre and 4 premises providing consulting room suites and diagnostic services.

The Clinical Governance Officer will provide high-quality support to the clinical governance team, collaborating closely with the Head of Clinical Governance to undertake various key administrative and support functions. This role represents an excellent opportunity for an experienced officer with strong administrative skills, a solid understanding of essential IT systems (such as Excel, PowerPoint, and Word), and the ability to prioritize a diverse workload.

Although this role will support clinical governance overall, it will focus on being pivotal in promoting patient safety improvement initiatives and ensuring the delivery of safe, high-quality care. Additionally, the role will contribute to developing actions that address patient safety risks and improve care outcomes, working closely with clinical teams to track and evidence the actions taken and the impact of these improvements.

The Clinical Governance Officer will possess a solid understanding of the pillars of clinical governance, emphasizing patient safety, compliance, complaints, and audits, as well as the Patient Safety Incident Response Framework (PSIRF).

ROLE SUMMARY:

As a Clinical Governance Officer, you will provide high-quality support to the clinical governance team, working closely with the Head of Clinical Governance to undertake a variety of key administrative and support functions. The Clinical Governance Officer will have a solid understanding of the pillars of clinical governance, with a focus on patient safety, compliance, complaints, and audits, as well as the Patient Safety Incident Response Framework (PSIRF) with strong administrative skills, a solid understanding of essential IT systems (such as Excel, PowerPoint, and Word), and an ability to prioritise a diverse workload.

Key Responsibilities:

• Provide administrative support to the clinical governance team, including scheduling meetings, taking minutes, tracking attendance, and managing day-to-day tasks related to governance activities.
• Co-ordinate and compile various reports for senior-level meetings and quality discussions, ensuring timely submission and alignment with deadlines.
• Support ad hoc administrative tasks, while also contributing to clinic-wide projects and initiatives aimed at enhancing patient safety and care quality.
• Collaborate with the Patient Safety and Compliance Officer to support the Learning from Deaths framework, coordinating meetings and ensuring outcomes are documented and published according to terms of reference. Assist with maintaining the Mortality and Morbidity database.
• Assist in the tracking, documentation, and reporting of patient safety incidents, complaints, and audit activities, ensuring compliance with internal and external reporting standards.
• Contribute to the planning and execution of patient safety improvement initiatives, ensuring alignment with clinical governance and quality standards.
• Support the Patient Safety Incident Response Framework (PSIRF) process, ensuring incidents are properly reported, investigated, and followed up according to hospital protocols.
• Work closely with the clinical teams to identify opportunities for improving patient safety, providing necessary administrative support for improvement actions.
• Maintain accurate, confidential records for all clinical governance activities, ensuring proper documentation and adherence to governance policies.
• Support the organisation and delivery of workshops and training sessions related to patient safety, clinical governance, and quality improvement.
• Participate in ensuring compliance with clinical quality standards and Key Performance Indicators (KPIs), assisting in audit processes and performance reviews.
• Collaborate with the Patient Safety Analyst to assist with the maintenance of the DatixWeb system, supporting in workload management or during absence.
• Actively contribute to the development of a culture of safety and accountability, promoting awareness of the importance of clinical governance across the organisation.
• Communicate effectively with a wide range of stakeholders across the hospital, ensuring smooth coordination of patient safety and clinical governance initiatives.
• Manage office supplies for the clinical governance team, ensuring adequate resources for effective operations.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.